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Terms and Conditions

Terms & Conditions

I. Package Renewal

  1. Cloud CRM packages should be renewed on time. The access would be stopped if the renewal is not done on or before due date.
  2. The renewal can be done easily by the payment link shared as an email at least 7 days before the due date.

II. Cloud CRM Setup

  1. The cloud CRM for the new setup would be ready within 48 hours (2 working days).
  2. The time for setup will increase if customization is requested from the client’s end.

III. Charges for customization

  1. For S & Enterprise packages all customization charges would be extra.
  2. For M package 8-Hours of configurations would be offered from astCRM, which can be utilized anytime.
  3. All customization would be charged as per the Man Days estimated for the requirement shared.

IV. Backups

  1. All Admin logins will have the option to download Database as backup. It is highly recommended to keep the regular backup.
  2. In case of any failure (*astCRM team works 24×7 to avoid any such incidents), the last downloaded backup can be shared with *astCRM for the restoration.
  3. Database restoration may or may not be charged, based on the customer packages and database size.
  4. Under any circumstances, *astCRM is not responsible for data uploaded or downloaded. Client can get their on-premise solutions for enhanced security.

V. Misc

  1. *astCRM reserves all the rights to modify the prices and packages.
  2. For any change in system, configurations and patches we may or may not update our client.
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